If you are able to receive emails but encountering issues when trying to send emails, there are several potential reasons for this problem. Here are some troubleshooting steps to help you resolve the issue:

1. Check Email Configuration:

Ensure that your email client (e.g., Outlook, Thunderbird) is configured with the correct outgoing (SMTP) server settings. Verify the following:

• Outgoing Server (SMTP): Confirm that the SMTP server address is correct.
• Port Number: Use the correct port for the outgoing server (commonly 587 for TLS/STARTTLS or 465 for SSL).
• Authentication: Ensure that your email client is set to use the same authentication method (username/password) for sending emails.

2. Verify Email Account Credentials:

Double-check your email account credentials (username and password). Incorrect login details can prevent you from sending emails.

3. Internet Connection:

Ensure that you have a stable and active internet connection. Without an internet connection, you won’t be able to send emails.

4. Check SMTP Server Status:

Verify the status of your email provider’s SMTP server. Some providers may experience temporary outages or maintenance. You can check their status page or contact their support for information.

5. Firewall/Antivirus Settings:

Firewall or antivirus software on your computer might be blocking the outgoing email connection. Temporarily disable your firewall or antivirus program and check if you can send emails. If the issue is resolved, adjust the settings to allow your email client to connect.

6. ISP Blocking Ports:

Some Internet Service Providers (ISPs) may block certain ports used for sending emails (e.g., port 25). Contact your ISP to confirm if they have any restrictions on outgoing email ports. If so, you may need to use an alternative port.

7. Clear Outbox:

Check your email client’s Outbox for any stuck or unsent messages. Delete or resend any messages that are preventing new emails from being sent.

8. Email Quota:

Verify that your email account has not reached its storage quota. If your mailbox is full, you may not be able to send new emails. Clear space by deleting unnecessary emails or attachments.

9. Test with Webmail:

Access your email account through webmail (using a web browser) to see if you can send emails from there. This helps determine if the issue is specific to your email client.

10. Contact Email Provider Support:

If none of the above steps resolve the issue, contact your email provider’s support for assistance. They can provide specific guidance based on their server configurations and any potential issues on their end.

By going through these troubleshooting steps, you should be able to identify and resolve the issue preventing you from sending emails. If the problem persists, contacting your email provider’s support is recommended.