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Files fail FTP transfer

If you are experiencing issues with FTP file transfers, there are several potential reasons for the problem. Here are some steps to troubleshoot and address FTP transfer failures:

  1. Check FTP Credentials:
    • Ensure that the FTP credentials (username, password) you are using to connect to the server are correct. Typos or incorrect credentials can lead to authentication failures.
  2. Passive Mode vs. Active Mode:
    • Try switching between passive mode and active mode in your FTP client settings. Passive mode is commonly used and is often the default choice, but some servers may require active mode. Experiment with both modes to see if it resolves the issue.
  3. Firewall Settings:
    • Check both the server and client firewall settings. Firewalls may block FTP data connections, causing transfer failures. Ensure that the necessary ports (usually 20 and 21 for FTP) are open on both ends.
  4. FTP Client Settings:
    • Review your FTP client settings and ensure they are configured correctly. Check for any specific requirements or recommendations provided by your hosting provider.
  5. File Permissions:
    • Verify that the file permissions on the server allow for file uploads. The directory where you are trying to upload files should have the appropriate write permissions.
  6. File Size Limitations:
    • Check if there are any file size limitations imposed by your hosting provider or FTP server. Some servers may have restrictions on the maximum size of files that can be uploaded.
  7. Server Storage Space:
    • Ensure that there is sufficient storage space available on the server. If the server is running out of space, file transfers may fail.
  8. FTP Server Logs:
    • Review the logs on the FTP server for any error messages or warnings related to the failed file transfers. Server logs can provide insights into the root cause of the issue.
  9. Passive FTP Ports Range:
    • If you are using passive mode, check if a range of passive ports is configured on the server. Ensure that the firewall allows incoming connections on this passive ports range.
  10. FTP Software Update:
    • Make sure that you are using the latest version of your FTP client software. Outdated software may have compatibility issues.
  11. Anti-virus Software:
    • Temporarily disable any anti-virus software on your computer that may be interfering with the FTP transfer. Some anti-virus programs can block certain FTP activities.
  12. Network Issues:
    • Check for network issues or interruptions that could be affecting the FTP connection. This includes checking your internet connection and ensuring there are no network outages.

By systematically going through these steps, you should be able to identify and resolve the issue causing FTP transfer failures. If the problem persists, consider contacting your hosting provider’s support for further assistance.