Resolving Email Encryption Issues: A Comprehensive Guide

Encountering the error message “Your server does not support the connection encryption type you have specified” requires a detailed approach to resolution. Follow these steps to address and rectify the issue:

1. Secure Connection Verification: If you’re experiencing this issue with your email, start by ensuring that you are connecting securely. Our servers mandate the use of a secure protocol, and failure to establish a secure connection may lead to the specified error. Ensure that your email client is configured for secure connections.

2. Configuring Encryption Settings: Access the advanced settings in your email client, usually found near the section where port numbers for incoming and outgoing connections are specified. Depending on your email protocol (IMAP or POP3), configure the settings as follows:

• For IMAP:
  • Set the incoming server to 993.
  • Set the Outgoing Server (SMTP) port to 465.
• For POP3:
  • Set the incoming server to 995.
  • Set the Outgoing Server (SMTP) port to 465.

Additionally, make sure the following options are selected:

• “Use the same settings as the incoming server.”
• “Outgoing server (SMTP) requires authentication.”
• Check the box for “TLS/SSL” encryption.

If you are using an older computer without a TLS/SSL option, refer to this knowledge Base for detailed assistance.

3. Troubleshooting Persistence: If the issue persists despite the above configurations, take the following actions:

• Submit a support ticket by logging into your client interface at Client Area.
• Alternatively, send a detailed message outlining the issue to support@hzmfr.com.

When requesting support, provide the following details:

1. Your domain name
2. The exact error message was received.
3. Email address(es) experiencing issues.
4. Confirmation of your ability to send and receive emails.
5. Details about your email client, including the version (e.g., Thunderbird, Outlook, MacMail)
6. Exact connection settings are used for sending and receiving emails, including usernames and passwords.
7. Confirmation of whether you can send or receive emails via Webmail, providing Webmail access links.
8. Information about your computer’s operating system and version (e.g., Windows 10)

Providing these detailed pieces of information will significantly enhance the support team’s ability to pinpoint and swiftly resolve the email encryption issue.